Support
Contact
Have a question about a transfer or account? We’re here to help.
Reach us
Send a quick note and we’ll respond with next steps.
Email supportTypical response time: within 24 hours.
When contacting support, include:
- Transfer ID or link
- Error message screenshot
- Browser/device
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Product updates, delivery tips, and reliability notes.
Quick answers
Expired link?
Links expire based on the retention window chosen at upload. Ask the sender to create a new transfer.
PIN not working?
Double-check the exact PIN and avoid extra spaces. If it still fails, request a new PIN from the sender.
Upload limits?
Free plans have smaller caps. Pro plans raise limits and offer longer retention.